H&W Carpets review

It’s been almost a year since I hired H&W Carpets to supply and install the flooring in our newly purchased 1974 ranch home. I had to wait this long to write this review for a reason. It was to give them enough time to follow-up on the job (which they didn’t) and time for my temper to cool! Their address is given as: 19505 SW Tualatin Valley Hwy, Aloha, Oregon.

In the beginning everything went as expected, it was near job completion that he (our sales rep) showed us “attitude” in a comment he made to us about when the payment in full was due! Snarky indeed! We have also found poor quality workmanship in the way they installed the flooring. One section of the vinyl was installed leaving what could best be described as a bubble in the flooring upon completion. A bubble approximately 16 inches in diameter!

In another part of the house, the carpet was cut to reinstall the floor heat register to the heat ducting. Only problem is, in addition to the rectangular cut-out, they also made a second cut from one end of the cut-out and extended it out into the flooring where they proceeded to make a large letter “e” cut into the carpet.

My 45+ year construction background tells me that the 4-inch large “e” cut in the carpet field was the installer trying to find the register opening in the floor in the beginning. He then extended it over to cut the rectangular shaped hole afterwards. The fact that he made this excessively large cut without repairing the damage shows poor work ethics as well as a bit of dishonesty in failing to bring it to the attention of either his boss or myself, the buyer.

In both cases what with the vinyl “bubble” and the sliced-up carpet, a proper installer taking pride in his work would have ripped out the damaged flooring and replaced it with new at his own expense if need be, instead of trying to hide his work and hope the buyer doesn’t notice his shoddy workmanship. With numerous flooring suppliers around, I cannot in good faith recommend H&W Carpets, Inc. to anyone. Nor would I even allow them into my house again to clean my floor much less buy and install a new one. My rating? Is there such thing as a Negative Star Rating?

Too bad, as I prefer doing business with local mom and pop shops and tradespeople. Just not this one I guess!

SparkChaser4

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